Consultant, Client Success

About the role

The Consultant, Client Success is an individual contributor who owns the post‑sale client services relationship for Visa’s Caribbean portfolio. You will act as a trusted advocate, helping clients adopt new Visa products, expand geographically, and maximize value from their investments.

Key responsibilities

• Support and oversee implementation of new Visa products, coordinating client and Visa teams to accelerate time‑to‑value.
• Ensure client operational goals and success metrics are understood and tracked.
• Build and sustain advocacy status with key client stakeholders through proactive Client Success Plans.
• Design and deliver initiatives that improve product adoption and usage of Visa self‑service tools.
• Stay current on payment processing trends and Visa solutions to provide a superior client experience and identify new sales opportunities.
• Collaborate with Client Services and cross‑functional experts to resolve complex client issues.

Required profile

• Strong client‑focused mindset with proven ability to manage post‑sale relationships.
• Excellent communication and stakeholder management skills.
• Ability to coordinate multi‑disciplinary teams and drive implementation readiness.
• Proactive, results‑oriented approach to achieving client success outcomes.

Required skills