Website Design Specialist

About the role

Thryv is looking for a Website Design Specialist to provide on-demand website modifications and resolve website concerns through direct client interaction by phone, email and established intake channels, while maintaining company service level standards. The role involves diagnosing and fixing design and technical issues in real time while delivering an excellent client experience. Interviews are held in English and the position requires bilingual communication (English and Spanish).

Key responsibilities

• Update and maintain existing client websites by phone and email, applying independent design judgment and industry best practices.
• Troubleshoot and resolve website concerns in real time using available resources and sound judgment.
• Respond to inquiries from intake channels with timely, professional assistance to clients and internal partners.
• Complete all assigned tasks accurately and within turnaround time standards.
• Perform other duties and special projects as required by management.

Required profile

• Bachelor's degree (or international equivalent) or equivalent experience; 2+ years of related experience required.
• Proficiency in English, written and spoken.
• Intermediate knowledge of UX and graphic design best practices, able to interpret design instructions and exercise independent design judgment.
• Strong problem-solving, customer service, communication, organizational and interpersonal skills.

Required skills

• Intermediate understanding of HTML, CSS and JavaScript, website design best practices and modern SEO/AIO.
• Use of Adobe Creative Suite/Photoshop, website editors, MS Office, Salesforce, VoIP/contact center systems and IDEs.

What we offer

• Private medical insurance and life insurance.
• Remote work.
• Education subsidy and electricity and internet subsidy.
• Flexible extra time off and paid time off during winter.
• Benefits around health and wellness and continued education.