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Tier 1 Customer Support Specialist

Newtech S.R.L · Distrito Nacional

New
🇬🇧 English
Microsoft Office

Job description

About the role

We are seeking a Technical Support Specialist who is customer‑focused, organized, and eager to solve technical issues. The ideal candidate quickly learns new systems and technologies while providing exceptional support to customers and internal teams.

Key responsibilities

  • Provide technical support and troubleshoot hardware, software, and system issues.
  • Respond to customers and internal users via phone, email, chat, or remote support tools.
  • Document support cases and escalate complex issues when needed.
  • Assist with software installations, configurations, and user account management.
  • Collaborate with internal teams to resolve technical problems and improve support processes.

Required profile

  • English level B2+ or higher.
  • Previous technical support experience.
  • IT background or related field preferred.
  • Strong troubleshooting and problem‑solving skills.
  • Quick learner with the ability to adapt to new technologies.
  • Well‑organized with excellent communication skills.

Required skills

  • Proficient in Microsoft Office.

Questions fréquentes

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Published 9 hours ago

Expires 1 month from now

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Newtech S.R.L

Distrito Nacional

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