Senior Fraud Deterrence Analyst

About the role

The Senior Fraud Deterrence Analyst supports the Fraud Deterrence team by detecting and preventing suspected fraud incidents. Working with alert systems and case management tools, the analyst reviews time‑sensitive alerts that could expose the bank to financial, reputational, legal, or regulatory risk.

Key responsibilities

• Review and assess fraud alerts and cases, documenting decisions and supporting evidence in the relevant systems.
• Investigate account activity, transaction history, and supporting documents to determine the legitimacy of alerts.
• Prioritize requests, set response times, and escalate complex investigations to supervisors.
• Identify potential fraud trends and communicate findings to relevant stakeholders.
• Maintain clear communication with customers, business lines, and external partners regarding case outcomes.
• Ensure all actions comply with regulations, internal policies, and procedures.

Required profile

• Customer‑focused mindset with strong attention to detail.
• Ability to make decisions with incomplete information and clearly document rationale.
• Effective prioritization and time‑management skills in a fast‑paced environment.
• Strong written communication to keep stakeholders informed.
• Experience in escalating complex investigations to senior staff.

Required skills