Sales Account Manager

About the role

We are seeking a dynamic, results‑driven Sales Account Manager to maintain and grow relationships with key clients, achieve sales quotas, and ensure customer satisfaction. You will be the primary point of contact for assigned accounts, driving revenue growth by understanding client needs and delivering effective solutions.

Key responsibilities

• Oversee and drive outbound sales operations to meet and exceed client KPIs and revenue targets.
• Lead, coach, and develop a team of sales specialists, fostering a high‑urgency, target‑driven culture.
• Serve as the primary operational point of contact for the client, managing relationship dynamics and performance alignment.
• Monitor key sales metrics (conversion rates, contact rates, average deal size, revenue generation) and implement action plans when targets are missed.
• Partner with HR and training teams to ensure seamless onboarding and continuous skill development for sales agents.

Required profile

• Proven track record in hard sales, aggressive outbound cold calling, and consultative closing.
• At least 2 years of experience managing or supervising outbound sales teams in a BPO/call‑center environment.
• Strong negotiation, pipeline management and data‑driven decision‑making abilities.
• Excellent communication, client‑facing presentation and stakeholder management skills.
• Bachelor’s degree in Business Administration, Marketing, Communications or a related field.
• High resilience, adaptability and performance under pressure.

Required skills

• Intermediate proficiency with Microsoft Outlook, Excel, Word and PowerPoint.
• Experience with AVAYA CMS Supervisor (or equivalent) and other call‑center systems.
• Familiarity with CRM platforms and sales analytics tools.
• Knowledge of Lean Six Sigma Yellow Belt (desired) and root‑cause analysis techniques.

What we offer

• Competitive salary and commission structure.
• Health insurance, life insurance and additional employee benefits.
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment.