Personal Injury Intake Specialist (Remote, Dominican Republic)

About the role

A personal injury firm growing faster than it can hire is looking for Personal Injury Intake Specialists to work remotely from the Dominican Republic. This is contract work with full-time hours, answering injured callers and qualifying their cases. The next training class starts in early November.

Key responsibilities

• Answer inbound calls and online inquiries quickly (standard 10 to 30 seconds)
• Screen and qualify cases: accident facts, injuries, insurance and treatment
• Enter every lead into the case management software accurately
• Order police reports and get claims moving
• Spot urgent cases and escalate them to an attorney

Required profile

• 2+ years of intake at a US personal injury law firm (screening, qualifying and signing injured callers)
• Clear, natural spoken and written English, tested in a live video interview
• Lives in the Dominican Republic and can legally work there as an independent contractor
• Available for US-overlap shifts, including days, evenings, overnights and weekends
• Comfortable with call audits: a manager reviews five calls every day
• Reliable computer, headset, stable internet and a quiet place to work
• Comfortable being tracked with Hubstaff (time and screenshots) and protecting private client and medical information

Required skills

• Filevine experience is a plus; the firm goes live on it on November 2
• Case management software

What we offer

• Training from day one on the company's own platform, Zara University
• Coaching from leaders and a scoreboard for top performers
• Promotion from within
• Schedules with two days off in a row

Applications are made through the employer's form, which checks every requirement and asks for firm history, a short English writing sample and a CV. Only applications meeting all points are considered.