On-Site Support Technician

About the role

Air Liquide's Global Infrastructure and Operations (GIO) supports its internal business with infrastructure and IT services worldwide. The On-Site Support Technician works at the main country office as a primary technical contact, providing hands-on support for hardware, local infrastructure and networks, and supporting VIP and executive users. The role also covers hardware refresh projects, audio/video conference systems and local security/CCTV infrastructure.

Key responsibilities

• Perform physical troubleshooting, diagnostics and maintenance of network hardware, workstations and AV devices; act as local "smart-hands" for racking, stacking and cabling, and dispatch to other sites when needed.
• Coordinate hardware refresh deployments under the 5-year computer lifecycle strategy, and configure, deploy and support mobile devices on Android, iOS and macOS.
• Manage device enrollment, compliance and app deployment with Workspace ONE (Intelligent Hub).
• Support and troubleshoot AV conference rooms and meeting room setups, including Logitech or similar devices, and run routine checks to keep them available.
• Provide white-glove support to executives and handle user onboarding and offboarding.
• Support local CCTV, badge access control and security infrastructure when required.
• Manage incidents, requests and assets in ServiceNow, meet local SLAs and use dashboards to monitor queues and performance.

Required profile

• Diploma or Bachelor's degree in Computer Science or a related field, completed, ongoing or equivalent practical experience.
• English mandatory; Spanish is a plus.

Required skills

• Windows, macOS, iOS and Android configuration and troubleshooting.
• VMware Workspace ONE (Intelligent Hub) for MDM.
• ServiceNow for ticketing, incident routing and SLA tracking.
• Basic networking (LAN/WAN, patching, Wi-Fi, switches, rack wiring) and familiarity with CCTV and badge access systems.
• ITIL Foundation (plus), Network+ or CCNA fundamentals (plus), and Workspace ONE certifications (plus) are advantages.