Information Technology Specialist (Level 2+)

About the role

We are seeking an experienced IT Specialist (Level 2+) with 4–5 years of hands‑on technical support and infrastructure management experience. In this role, you will act as the escalation point for complex technical issues, oversee day‑to‑day IT operations, and assist with system administration, network management, and security protocols.

Key responsibilities

• Serve as Tier 2/3 escalation for hardware, software, network, and system issues, resolving ticket escalations within defined SLAs.
• Manage identity and access management solutions (Active Directory, Entra ID, Okta, or Google Workspace), including provisioning, policy enforcement, and offboarding.
• Monitor, maintain, and troubleshoot local network infrastructure (routers, switches, firewalls, VPNs, Wi‑Fi) and cloud systems (AWS, Azure, or M365).
• Deploy, configure, and maintain Windows/Mac endpoints using MDM tools (Intune, Jamf) and enforce endpoint protection/antivirus protocols.
• Assist with IT infrastructure upgrades, system migrations, and security audits; maintain clear internal technical documentation and KB articles.

Required profile

• 4–5 years in a dedicated IT support, systems administration, or desktop engineering role.
• Strong proficiency with Windows and macOS enterprise environments and deep understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
• Hands‑on experience administering Microsoft 365 / Entra ID or Google Workspace; experience with MDM tools (Intune, Jamf) and ticketing systems (Jira, ServiceNow, Freshservice).
• Excellent problem‑solving capabilities, strong written/verbal communication, and ability to manage multiple priorities independently.

Required skills

• Windows and macOS enterprise environments
• Active Directory, Entra ID, Okta, Google Workspace
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
• Cloud platforms: AWS, Azure, Microsoft 365
• MDM tools: Intune, Jamf
• Ticketing systems: Jira, ServiceNow, Freshservice
• Scripting languages: PowerShell, Bash, Python
• Certifications: CompTIA Network+, Security+, Microsoft Certified Enterprise Admin Associate, CCNA