Gerente de Reservaciones
Hyatt Vivid Punta Cana · La Altagracia
Job description
About the role
The Reservation Manager will lead the Reservations department at Hyatt Vivid Punta Cana, ensuring efficient handling of guest booking requests, accurate inventory management and adherence to the hotel’s service standards.
Key responsibilities
- Supervise daily operations of the Reservations team.
- Process and follow up on individual and group booking requests.
- Maintain up‑to‑date rates, availability and inventory in the reservation system.
- Coordinate with Front Office, Sales and Revenue departments to align operations.
- Monitor basic occupancy and reservation reports to support operational decisions.
- Provide guidance and support to reservation staff to deliver timely customer service.
- Ensure compliance with brand policies, procedures and standards.
Required profile
- Previous experience in hotel reservations or a related area.
- Intermediate level of English.
- Strong organizational, follow‑up and teamwork abilities.
- Excellent communication and service orientation.
Required skills
- Proficiency with hotel reservation systems, preferably Opera.
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Published 1 month ago
Expires 1 week from now
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Hyatt Vivid Punta Cana
La Altagracia