Digital Retention & Renewal Sales Representative

About the role

Turn every subscriber conversation into lasting value across global markets. Join Emapta as a Digital Retention & Renewal Sales Representative, converting at‑risk relationships into renewals, win‑backs, and recurring revenue. Strengthen customer lifetime value while developing international sales expertise and building a long‑term global career within Emapta's top 1% talent community.

Key responsibilities

• Conduct high‑volume outbound calls to existing and former digital subscribers, engaging customers approaching renewal, in a grace period, at risk of cancellation, past due, or previously cancelled.
• Identify reasons for cancellation or non‑payment through probing, position the value of digital news, sports, local journalism, newsletters and other subscription benefits, and present approved retention, renewal and win‑back offers in the proper sequence.
• Overcome objections related to price, value, payment or lack of use, and close sales using a confident, assumptive approach when buying intent is identified.
• Accurately process renewal and payment transactions and maintain a retention‑focused approach beyond immediate payment concerns.
• Communicate naturally, build rapport quickly, apply active listening, recognize buying signals and transition to closing while providing accurate billing and subscription information.

Required profile

• Strong outbound sales skills with demonstrated resilience and confidence in handling rejection.
• Persistent, results‑oriented mindset with ability to establish rapport quickly and manage difficult customer conversations professionally.
• Ability to follow defined call flows, document interactions accurately and work in a commission‑driven, KPI‑focused environment.
• Coachability and willingness to incorporate feedback from call monitoring and calibration.
• 1‑3 years of experience in outbound sales, telesales, retention/renewal, subscription sales or similar high‑volume call‑center roles.

What we offer

• Competitive salary designed for top‑tier talent.
• Full compliance with Dominican statutory benefits including 13th‑month pay, paid annual vacation, public holidays, and social security contributions (health, pension, occupational risk).
• Sick leave and disability coverage through Social Security.
• Career growth opportunities with global exposure to international clients and best practices.
• Learning and development support via Emapta Academy (courses, certifications, upskilling).