Data & Software Support Analyst

About the role

We are looking for a proactive Data & Software Support Analyst to provide technical support for software applications, manage data stewardship responsibilities, and help optimise business workflows through effective use of data and software tools.

Key responsibilities

• Provide frontline support and troubleshooting for software applications used across the organisation.
• Act as a Data Steward to ensure data quality, integrity and compliance with relevant standards.
• Analyze, interpret and resolve data discrepancies in collaboration with cross‑functional teams.
• Monitor data quality and enforce data governance standards for accurate reporting.
• Develop and maintain documentation related to data stewardship, software support and workflows.
• Provide training and support to end‑users on software, data best practices and workflow tools.

Required profile

• Bachelor’s degree in Computer Science, IT, Data Science or related field, or equivalent experience.
• Experience in software support, data stewardship and reporting.
• Strong problem‑solving abilities and detail‑oriented mindset.
• Excellent communication skills to explain technical concepts to non‑technical users.

Required skills

• SQL database management and querying.
• Data visualisation tools such as Power BI.
• Data wrangling/automation tools like Alteryx (preferred).