Customer Success Specialist

About the role

BMA Group is hiring a Customer Success Specialist for one of its clients, based in Santo Domingo Este, Dominican Republic. The role suits an organized, proactive and customer-oriented person with experience in corporate customer service, service coordination and commercial and operational support.

Key responsibilities

• Manage relationships with local and international clients.
• Coordinate services and make sure client agreements are followed up on time.
• Provide administrative and commercial support.
• Maintain accurate customer records and activities in the CRM system.
• Monitor documentation and logistics-related processes.
• Work with internal teams to ensure successful service delivery.
• Contribute to customer satisfaction and retention.

Required profile

• Bachelor's degree or final-year student in Business Administration, Marketing, International Business or a related field.
• 1-3 years of experience in Customer Service, Customer Success, Administrative Coordination, Logistics or Account Management.
• Experience working with corporate clients.
• Advanced or fluent English, written and spoken.
• Knowledge of import and export processes preferred.

Required skills

• CRM systems and Microsoft Office.
• Strong communication, organizational and follow-up skills.

To apply, candidates can apply directly through the listing or send their updated resume by email.