Customer Care Specialist – On‑site

About the role

The Customer Care Specialist provides front‑line support to customers and sales representatives, handling inquiries, order status updates, and product information. Working on‑site, the specialist processes claims, returns, repairs, and order modifications using our CRM system while maintaining extensive product knowledge of jackets, outerwear, and chenille.

Key responsibilities

• Communicate with customers and sales reps to answer questions and manage returned orders (30%).
• Handle inbound calls, provide order status, product details, and place new orders (40%).
• Coordinate with factory, Art Department, and manage order changes (15%).
• Process sales/consumer claims, returns, repairs, and order modifications in the CRM system (15%).

Required profile

• High school diploma.
• Full bilingual proficiency in English and Spanish.
• At least 1 year of experience in a customer service role.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Internet Explorer).
• Strong verbal and written communication, interpersonal skills, and ability to work both independently and in a team.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Internet Explorer
• CRM software usage

What we offer

• Weekends off
• Weekly payment
• Two‑way transportation assistance
• Referral program
• Medical and life insurance
• Career development and growth opportunities
• Pharmacy and optical center credit
• Savings account