Collections Specialist

About the role

Cashera, a fast-growing fintech and lending company providing funding solutions to businesses in the United States and UK, is looking for a motivated, results-driven Collections Specialist for its Santo Domingo office. The role covers managing customer accounts, collecting outstanding payments, keeping client relationships positive and reducing delinquency while staying compliant with company policies and industry regulations.

Key responsibilities

• Contact customers by phone, email and text about past-due accounts
• Negotiate payment arrangements and settlement agreements when appropriate
• Monitor accounts and keep accurate records of collection activity
• Follow up on missed payments and resolve payment issues
• Identify and escalate high-risk or severely delinquent accounts
• Work with the underwriting, customer service and operations teams
• Maintain collection performance targets and recovery goals

Required profile

• Minimum 2 years of collections experience
• Fluent English, written and spoken
• Experience in fintech, lending, merchant cash advance (MCA) or financial services

Required skills

• Strong communication and negotiation skills
• Problem-solving ability and attention to detail
• Ability to handle a high volume of accounts and prioritise effectively
• Proficiency in Microsoft Office, CRM systems and collection software