Client Success Specialist

About the role

As a Client Success Specialist at Horatio, you are the essential link between clients and the company's services, making sure clients get the support, attention and guidance needed to make the most of the solutions offered. You will lead the execution of growth strategies and customer roadmaps, working closely with internal teams, and oversee onboarding to guide customer operational teams through a smooth transition.

Key responsibilities

• Lead the execution of growth strategies and customer roadmaps
• Collaborate with internal teams to implement these plans effectively
• Oversee the onboarding process and guide customer operational teams toward a smooth transition

Required profile

• Near-native written, spoken and comprehension English
• Background in customer service and client-focused solutions
• Proven track record of meeting and exceeding targets
• Customer-oriented attitude, excellent communication and negotiation skills, problem-solving aptitude, and ability to work well in a team

Required skills

• Advanced proficiency in G-Suite / MS Office
• Working knowledge of CRM platforms (e.g. Salesforce)
• Experience tracking KPIs such as customer satisfaction

What we offer

• Fixed salary of RD$45,000 to RD$55,000
• Insurance under the ARS Humano Royal Plan, with an option to upgrade to the Max Royal Plan
• Quarterly performance bonuses
• Free snacks, lunch and catered dinner every day (dinner for night-shift staff)
• Door-to-door transportation after 9:00 PM, Friday happy hour and holiday parties
• A modern office with no cubicles and no assigned workstations
• Growth and development opportunities, including professional development courses and community service activities
• Yoga and workout classes coming soon, discounts at local restaurants and stores, and an in-house wellness program with clinical psychologists