Chief Concierge
Hyatt Vivid Punta Cana · La Altagracia
Job description
About the role
Hyatt Vivid Punta Cana is looking for a passionate Chief Concierge to lead the concierge, bellboy, and pool concierge teams. You will ensure exceptional, personalized service for special guests and VIPs, creating memorable experiences that reflect the brand’s standards of excellence.
Key responsibilities
- Supervise and coordinate the concierge, bellboy, and pool concierge teams.
- Maintain brand standards and deliver personalized service to VIP and special guests.
- Handle guest complaints, special requests, and design "wow" experiences.
- Oversee daily operations, ensuring smooth workflow across all service areas.
- Collaborate with other hotel departments to guarantee seamless guest experiences.
Required profile
- University degree in Hotel Management, Tourism or a related field.
- Proven leadership experience in concierge, guest club or VIP service roles.
- Strong team‑management and operational coordination abilities.
- Advanced English and professional‑level Spanish communication skills.
- Strategic thinking, organization, and effective communication.
Required skills
- Proficiency with hotel operating systems such as Sundial, CRM and SSI.
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Published 1 month ago
Expires 3 weeks from now
67 views · 0 interested
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Hyatt Vivid Punta Cana
La Altagracia