Call Center Team Lead
Empresa Confidencial · Saint-Domingue
Job description
About the role
We are looking for a Call Center Team Lead to oversee daily operations, ensure efficient workflow, and maintain high customer satisfaction. The role involves supervising agents, managing schedules, and analysing performance metrics.
Key responsibilities
- Supervise call center agents and monitor their performance.
- Manage shift schedules, including weekends and afternoon shifts.
- Analyse performance metrics and report trends.
- Coach and develop team members to improve productivity.
Required profile
- Minimum 1 year experience in a supervisory role.
- Strong leadership and interpersonal skills.
- Excellent communication and problem‑solving abilities.
- Ability to work under pressure and meet deadlines.
Required skills
- Proficiency with call center software and performance metrics.
- Experience using Slack and other communication platforms.
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Published 1 week ago
Expires 1 month from now
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Empresa Confidencial
Saint-Domingue
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