Administrative Officer

About the role

The Administrative Officer supports the Automotive Servicing GBS‑DR team by ensuring daily administrative and processing tasks are completed accurately and on time. This role contributes to the team’s business strategies while maintaining compliance with bank regulations and internal policies.

Key responsibilities

• Process daily functions such as mortgage payout statements, loan payments, property‑tax activities and system‑generated reports.
• Verify accuracy, completeness and authorizations of all activities; correct data and document any errors.
• Prioritise workload to meet published Service Level Agreements and monitor daily performance.
• Prepare and check returns, reports and authorise transactions within defined limits.
• Investigate and resolve exception situations and respond to case correspondence.
• Provide guidance and training to team members and assist with implementation of policy, process or system changes.
• Maintain professionalism in all interactions, notify supervisors of processing delays, and protect customer confidentiality.
• Adhere to security procedures, manage keys and passwords, and report unusual or fraudulent activity.
• Complete mandatory training (e.g., AML, business conduct, privacy) and apply the bank’s risk appetite in daily decisions.

Required profile

• Customer‑focused mindset with strong attention to detail.
• Ability to manage multiple tasks, prioritize effectively and work within SLA targets.
• Professional communication skills and ability to maintain confidentiality.
• Understanding of bank regulations, risk culture and security procedures.

Required skills