Administrative Officer – Banking Operations

About the role

The Administrative Officer supports the Automotive Servicing GBS‑DR team at Scotiabank, ensuring daily operational tasks are executed accurately and in line with the bank’s policies and regulatory requirements. This role contributes to the team’s business strategies by delivering high‑quality administrative and processing services.

Key responsibilities

• Champion a customer‑focused culture and deepen client relationships.
• Process daily functions such as mortgage payout statements, loan payments, property tax activities, and system‑generated reports.
• Verify accuracy, completeness, and authorizations of all activities, correcting data and documenting errors.
• Monitor and prioritize workloads to meet Service Level Agreements.
• Prepare and check returns, reports, and transaction authorizations within defined limits.
• Investigate and resolve exception situations and respond to case correspondence.
• Provide guidance and training to team members and assist with policy, process, or system changes.
• Maintain confidentiality of customer information and adhere to security procedures, including key and password custody.
• Report unusual or fraudulent activity promptly and complete required training (e.g., AML, privacy).

Required profile

• Strong attention to detail and high level of accuracy.
• Professional demeanor in all interactions with bank staff and customers.
• Ability to identify policy or process non‑compliance and take corrective action.
• Effective workload management and prioritization skills.
• Commitment to maintaining confidentiality and adhering to security protocols.
• Willingness to support training, change implementation, and coverage of varied operational tasks.

Required skills