Administrative Assistant

About the role

We are an online platform connecting individuals with trusted mental health and wellness professionals. The Administrative Assistant will support both clients and providers, ensuring smooth communication and efficient operations across the platform.

Key responsibilities

• Handle emails, answer incoming calls, and communicate with clients and wellness professionals.
• Maintain accurate records and organize internal documentation.
• Compose professional emails, letters, and internal communications.
• Manage schedules, coordinate meetings, set up conference calls, and take messages.
• Follow up on support tickets using the company's internal platform.
• Assist with onboarding and supporting mental health and wellness professionals.
• Respond to provider and client inquiries with professionalism, empathy, and efficiency.
• Coordinate with different departments to ensure timely resolution of requests.

Required profile

• Advanced/professional English with excellent written and verbal communication.
• Strong organizational and time‑management skills; able to prioritize tasks effectively.
• Positive attitude, proactive, detail‑oriented, and able to remain calm while handling multiple priorities.
• Comfortable using online platforms and learning new software.
• Customer service or administrative experience is a plus.
• Interest in mental health, wellness, or mission‑driven organizations is a plus.