Software Support Technician

About the role

As a Software Support Technician you will ensure that essential pharmacy software runs smoothly, helping pharmacies deliver uninterrupted patient care. You will join a global team at Emapta, gaining industry expertise while providing first‑line technical assistance.

Key responsibilities

• Deliver expert technical support to pharmacy users, resolving issues promptly.
• Troubleshoot software, hardware and network problems using case history and diagnostic tools.
• Document customer interactions clearly and accurately.
• Collaborate with teammates and prioritize tasks with minimal supervision.
• Stay up‑to‑date on Emapta’s products, services and pharmaceutical regulations.

Required profile

• Excellent oral and written communication, active listening and interpersonal skills.
• Strong analytical and creative problem‑solving abilities.
• Self‑motivated, professional and able to work independently.
• Ability to exercise sound judgment and maintain confidentiality.
• Comfortable working in an office environment and performing typical physical activities.

Required skills

• Proficiency with Microsoft Office Suite.
• Advanced knowledge of Windows 10 or later.
• Experience using Microsoft Teams for phone and chat support.
• Ability to operate standard office equipment (computers, printers, etc.) and maintain reliable internet connectivity.

What we offer

• Competitive salary designed for top‑tier talent.
• Full compliance with Dominican statutory benefits, including 13th‑month pay, paid vacation, public holidays and social security contributions.
• Career growth with global exposure and opportunities to work with international clients.
• Learning and development support through Emapta Academy (courses, certifications, upskilling).
• Day shift (9 AM‑6 PM US Eastern), weekends off and a balanced work‑life environment.