Information Systems Assistant – UN Support Office in Haiti

About the role

The United Nations Support Office in Haiti (UNSOH) is seeking an Information Systems Assistant to join its Field Technology Section in Santo Domingo. This temporary, full‑time position provides first‑line ICT support to mission personnel and contributes to the smooth operation of UN‑wide technology services.

Key responsibilities

• Serve as the primary point of contact for ICT incidents and service requests, logging and tracking them through the enterprise ticketing system (e.g., ServiceNow or iNeed).
• Troubleshoot hardware, software, operating system, mobile device and connectivity issues both remotely and on‑site.
• Install, configure, maintain and repair desktops, laptops, printers, scanners, audiovisual equipment and other peripherals.
• Perform system administration tasks such as password resets, account unlocks, user account creation and access permission management.
• Support routine system upgrades, software deployments and preventive maintenance activities.
• Assist with installation, maintenance and troubleshooting of LAN, Wi‑Fi and WAN networks, including TCP/IP, DNS and DHCP issues.
• Escalate complex incidents to specialized ICT personnel or external vendors while monitoring resolution progress.

Required profile

• Ability to work under delegated authority and adhere to UN policies and procedures.
• Report directly to the Chief of Section (P5) or a designated officer.

Required skills

• Experience with enterprise ticketing platforms such as ServiceNow or iNeed.
• Proficiency in Microsoft Windows, macOS and common mobile operating systems.
• Hardware troubleshooting for desktops, laptops, printers, scanners and audiovisual equipment.
• Account administration including password resets and access permission management.
• Knowledge of LAN, Wi‑Fi and WAN network concepts.
• Understanding of TCP/IP, DNS and DHCP protocols.