Guía de Experiencia

About the role

We are looking for a passionate individual to become the main ambassador of Flor de Caña at our Experience Store located in Galerías Santo Domingo. As a Guía de Experiencia, you will lead immersive tours and sensory experiences for both local and international visitors, sharing the brand’s history, legacy, production process, sustainability initiatives, and premium product portfolio.

Key responsibilities

• Conduct tours and interactive experiences in both Spanish and English.
• Educate visitors on Flor de Caña’s story, production methods, sustainability projects, and product range.
• Act as the primary brand ambassador, delivering enthusiastic and authentic connections with each guest.
• Facilitate tastings and sensory sessions, tailoring information to the interests of each group.
• Ensure every tour meets the brand’s quality and experience standards.
• Prepare all materials and resources needed for each tour in advance.
• Coordinate tour schedules with the store team to maintain smooth operations.
• Provide personalized assistance and consultative product recommendations within the store.
• Collect visitor feedback to support continuous improvement of the experience.
• Adhere to Flor de Caña’s service guidelines in all interactions.

Required profile

• Technical or university degree in Business Administration, Marketing, Tourism & Hospitality, Education or related fields.
• Advanced English proficiency (mandatory).
• Experience delivering training, facilitating workshops, guiding groups, or working as a trainer, instructor, teacher, or tour guide.
• Excellent appearance and presentation skills.
• Strong communication and public‑speaking abilities.
• Passion for teaching, storytelling, and creating memorable experiences.
• High level of customer service, empathy, and ability to connect with diverse cultures.
• Willingness to work rotating schedules, including weekends and key brand events.

Required skills