Front Desk Agent - Santo Domingo

About the role

Homeclub manages over 1,500 move-in ready, professionally decorated apartments and is expanding into the U.S. and Latin America. As Front Desk Agent in Santo Domingo, you will be the first point of contact for tenants, property owners and visitors. In the first phase you support the Operations Department; in the second you take on ongoing front desk duties according to Homeclub's luxury standards.

Key responsibilities

• Phase 1: assist Operations Management with inspections of units being delivered to the new tower
• Oversee the setup, initial inventory and verification of optimal conditions in the suites before they go on the market
• Coordinate daily with Maintenance and Housekeeping and vendors to resolve delivery issues quickly
• Record and follow up on checklists and reports of initial operational incidents
• Phase 2: carry out welcome, check-in and check-out procedures for short-, medium- and long-term stays
• Maintain access control, key/card distribution and guest/visitor registration in line with legal regulations
• Handle requests and issues from owners, tenants and guests with courtesy and professionalism
• Pass updates and incidents to the next shift and coordinate urgent cleaning or maintenance tasks

Required profile

• 2-3 years of experience in front desk or customer service roles, preferably in hospitality, serviced apartments or residential buildings
• Fluent Spanish and English (C2 or C1)
• Ability to manage several tasks in a fast-paced environment while keeping attention to detail