Client Operations Manager - Legal Lead Generation

About the role

A fast-growing performance lead generation company serving personal injury law firms across the U.S. is hiring a Client Operations Manager to own the entire client lifecycle, from contract signing to ongoing delivery of results. The role drives campaign launches, manages technical lead distribution and acts as the main point of contact for law firm clients and wholesale partners. It is a full-time, remote position with flexible US timezones.

Key responsibilities

• Serve as the primary contact for law firm clients and partners, owning the tone, quality and frequency of client-facing messaging.
• Drive new orders from paperwork to first lead, documenting criteria, delivery methods and intake requirements.
• Own LeadDistro: build campaigns, set routing logic, filters, caps and integrations, and run daily QA/QC.
• Resolve lead quality disputes independently by reconciling delivery exports with client data and applying credit or replacement policies.
• Manage a small team including an Account Manager and Admin Support, keeping every task assigned.
• Keep Monday.com as the single source of truth for campaign status and maintain up-to-date SOPs.
• Liaise with fulfillment partners and call centers on volume, pacing and quality.

Required profile

• 4+ years in client-facing operations or account management in performance marketing, lead generation or a call center.
• Prior experience managing at least 1-2 direct reports.
• Exceptional written English, able to communicate professionally with attorneys and law firm owners.
• Calm under pressure, especially during quality disputes, with a data-led approach.

Required skills

• Lead distribution or call routing software (e.g. LeadDistro, Boberdoo, LeadsPedia, Phonexa, Trackdrive).
• Advanced spreadsheet skills and ability to analyse large CSV exports.

What we offer

• Fully remote work from countries such as South Africa, Philippines, Pakistan, Mexico or Colombia.
• Career growth with companies in SaaS, MarTech and B2B services.
• Access to a peer community of sales professionals and ongoing guidance from Huzzle before and after placement.