Virtual Vehicle Purchasing Agent

About the role

The Virtual Vehicle Purchasing Agent works in a call‑center environment to support customers who want to sell their used vehicles. You will provide accurate valuations, guide customers through the purchase process and help drive the company’s growth in sustainable automotive solutions.

Key responsibilities

• Answer inbound calls from customers interested in selling their vehicles and follow scripted procedures.
• Use pricing calculator tools to generate accurate purchase quotes and coordinate vehicle pickup and delivery.
• Collect and maintain precise customer and vehicle information while promoting store engagement.
• Achieve individual and team performance targets for both customer service and vehicle purchasing.

Required profile

• 1‑3 years of customer service or sales experience with fluency in Spanish and English.
• Strong attention to detail, ability to work independently and manage competing priorities.
• Willingness to work a rotating schedule (7:00 AM‑10:00 PM CT) and on‑site in Santo Domingo.

Required skills

• Proficiency in Microsoft Office.
• Comfort with mobile devices and standard computer applications.

What we offer

• Competitive salary designed for top‑tier talent.
• Full compliance with Dominican statutory benefits, including 13th‑month pay, paid vacation, social security health and pension contributions.
• Career growth opportunities with global exposure and access to learning and development support through Emapta Academy.