Technical Support Engineer – Digital Marketing (Remote)

About the role

We are seeking a Technical Support Engineer to join a centralized technology support team that serves a global marketing and digital transformation organization. The role focuses on diagnosing and resolving technical incidents across enterprise applications and cloud environments, while supporting users worldwide.

Key responsibilities

• Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure.
• Investigate, diagnose, and resolve technical incidents and service requests.
• Monitor and troubleshoot cloud‑based environments, supporting AWS and/or Azure platforms.
• Collaborate with internal technology teams to resolve complex issues and document solutions.
• Escalate incidents when necessary and follow them through to resolution.
• Identify recurring problems and contribute to process and reliability improvements.
• Communicate technical issues and solutions clearly to both technical and non‑technical stakeholders.

Required profile

• Based in LATAM with senior‑level professional experience in technical or IT support.
• Strong troubleshooting and problem‑solving abilities.
• Hands‑on experience with at least one major cloud platform (AWS and/or Azure).
• Understanding of cloud infrastructure and typical enterprise IT environments.
• Excellent written and verbal communication skills in English.
• Experience with ticketing, incident‑management, or IT service‑management processes.
• Ability to prioritize multiple requests and manage issues through resolution.
• Experience working with distributed teams and stakeholders.

Required skills

• AWS
• Azure
• Cloud platforms
• Enterprise applications
• Ticketing/ITSM tools
• Monitoring
• Scripting
• Automation

What we offer

• 100% remote work – work from any location with a reliable internet connection.
• Highly competitive USD compensation.
• Paid time off to support well‑being.
• Autonomous work style focused on results, not clock‑watching.
• Opportunities to work on high‑impact projects for top U.S. companies.
• A culture that values work‑life balance and personal growth.
• Access to a diverse global network of over 600 professionals in 25+ countries.
• Collaboration with senior, skilled talent across the organization.