Support Professional Specialist

About the role

Solugenix is seeking a Support Professional Specialist to provide technical assistance to a dedicated customer base in Santiago, Dominican Republic. The role involves resolving software and hardware issues while ensuring high levels of customer satisfaction.

Key responsibilities

• Communicate with customers via email, phone, and chat to gather information and diagnose issues.
• Troubleshoot and resolve technical problems, document cases accurately, and follow up on open tickets.
• Escalate complex requests to advanced support and convey technical information in clear, polite language.
• Complete required training to stay current with system updates.

Required profile

• High school diploma or equivalent with at least 6 months of customer service experience.
• Strong communication skills, punctuality, and ability to multitask in a fast‑paced environment.
• Customer‑focused attitude, results orientation, and openness to coaching.

Required skills

• Technical support and troubleshooting.
• Ability to read and interpret technical documents and write clear incident reports.
• Basic proficiency in using standard office equipment, computers, and soft‑phone systems.