Sales Tools Analyst

About the role

The Sales Tools Analyst will manage and support key sales platforms, ensuring they operate smoothly and provide reliable data for commercial teams. This role involves maintaining master data, configuring user access, and driving continuous improvements.

Key responsibilities

• Administer and support the Ailet and TELUS sales platforms, guaranteeing optimal performance.
• Maintain and update catalogs, user accounts, permissions, configurations, and master data.
• Monitor data quality and integrity used by sales teams.
• Analyze user-reported incidents and coordinate resolution with internal teams or external providers.
• Identify opportunities to automate processes and improve platform efficiency.
• Train end‑users on new functionalities, processes, and best practices.
• Document procedures, controls, and policies related to application administration.
• Collaborate with Business Intelligence, Sales, and Operations teams to implement productivity enhancements.

Required profile

• University degree (any field).
• Intermediate proficiency in Excel.
• Experience in administration and support of commercial applications and sales force automation tools.
• Experience managing master data, catalogs, users, permissions, and system configurations.
• Proven ability to analyze and resolve incidents, coordinating with internal and external stakeholders.
• Experience delivering user training and managing change for new functionalities.
• Strong internal customer orientation, attention to detail, and proactive mindset.
• Ability to handle multiple priorities and focus on results.

Required skills

• Excel (intermediate)
• Ailet platform
• TELUS platform