Sales Account Manager

About the role

We are seeking a dynamic and results‑driven Sales Account Manager to join our team. The successful candidate will be responsible for maintaining and expanding relationships with key clients, achieving sales quotas, and ensuring customer satisfaction. You will serve as the primary point of contact for assigned accounts, driving revenue growth by understanding client needs and delivering effective solutions.

Key responsibilities

• Oversee and drive outbound sales operations to meet and exceed client KPIs and revenue targets.
• Lead, coach, and develop a team of sales specialists, fostering a high‑urgency, target‑driven culture.
• Serve as the primary operational point of contact for the client, managing relationship dynamics and performance alignment.
• Monitor key sales metrics (conversion rates, contact rates, average deal size, revenue generation) and implement immediate action plans when targets are missed.
• Partner with HR and training teams to ensure seamless onboarding and continuous skill development for sales agents.

Required profile

• Demonstrated track record in hard sales, aggressive outbound cold calling, and consultative closing strategies.
• Prior experience managing or supervising outbound sales teams within a BPO/call‑center environment (minimum 2 years).
• Strong negotiation, pipeline management, and stakeholder communication skills.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• High resilience, adaptability, and performance under pressure.

Required skills

• Intermediate proficiency with MS Office tools (Outlook, Excel, Word, PowerPoint).
• Intermediate knowledge of call‑center systems, specifically AVAYA CMS Supervisor (or equivalent) and quality tools.
• Experience with CRM platforms and sales analytics.
• Lean Six Sigma Yellow Belt (desired).
• Data‑driven decision‑making using sales metrics.

What we offer

• Competitive salary and commission structure.
• Health insurance, life insurance, and other employee benefits.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative work environment.