Quality Systems Engineer II

About the role

The Quality Systems Engineer II will support Cisco Workcell staff worldwide, driving quality, lean manufacturing, and Six Sigma initiatives across global customer accounts. The role collaborates with internal support groups, suppliers, and customers to ensure component reliability and continuous improvement.

Key responsibilities

• Lead employee and team development, creating training curricula and managing performance.
• Implement and integrate MES processes and tools, with a focus on RAD (Real‑time alerting DPMO software).
• Analyze field and manufacturing line component failures, generate Pareto and trend charts, and drive corrective actions.
• Coordinate failure analysis reports, guide component reliability testing, and support technical assistance for specialized parts.
• Communicate quality initiatives, present improvements to worldwide plant quality management, and adapt communication styles.

Required profile

• Bachelor’s degree preferred with 1‑2 years of relevant experience or equivalent education.
• Experience with JACS, MES integration, and RAD software.
• Strong project planning, process mapping, and business requirements definition skills.
• Ability to work in a matrixed environment and lead cross‑functional teams.

Required skills

• JACS
• MES processes and tools
• RAD (Real‑time alerting DPMO software)
• DPMO, DPM, 3/5 rule
• Process mapping and improvement
• Business requirements definition and system specification
• Component reliability testing and failure analysis