Ocean Senior Customer Support Representative
UPS · Saint-Domingue Este
Descripcion del puesto
About the role
This role manages multiple ocean‑related tasks while supporting UPS Supply Chain Solutions and delivering excellent customer service.
Key responsibilities
- Serve as the main point of contact for customers through proactive and reactive communication.
- Resolve complaints across functional groups and develop action plans for trends.
- Process ocean shipment orders, review quotes/rates, audit and research operational performance issues.
- Interface with external carriers and vendors to maximize service.
- Train newly hired employees and act as a mentor.
- Handle export/import compliance and regulatory responsibilities.
Required profile
- Minimum one year of customer service experience.
- Extensive understanding of ocean transportation regulations, brokerage industry, and freight‑forwarding routing.
- Strong oral and written communication skills.
- Advanced Microsoft Office skills.
- Systems knowledge and analytical/resolution abilities.
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Publicado hace 2 horas
Expira en 1 mes
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UPS
Saint-Domingue Este
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