Mortgage Inside Sales Representative

About the role

Join Emapta as a Mortgage Inside Sales Representative and help turn conversations into mortgage opportunities. You will engage prospective borrowers, nurture leads, and connect qualified prospects with loan officers to move them closer to homeownership.

Key responsibilities

• Make high‑volume outbound calls to prospects generated from online inquiries, marketing campaigns, and referral networks.
• Qualify interest, answer questions, and assess suitability for mortgage products.
• Assign responsive leads to loan officers for further qualification and follow‑up.
• Maintain accurate records of all interactions and outcomes in the CRM system.
• Collaborate with loan officers and the marketing team to improve lead flow and conversion rates.

Required profile

• Minimum 3 years of inside sales, outbound sales, or customer‑service experience, preferably in a phone‑based environment.
• Fluent English with a professional phone presence and bilingual proficiency in Spanish.
• Strong verbal communication, interpersonal skills, and the ability to build rapport quickly.
• Proven ability to manage high‑volume call activity and follow‑up tasks consistently.

Required skills

• Technical proficiency with CRM systems and calling platforms.
• Experience using Follow Up Boss or similar CRM tools.

What we offer

• Competitive salary designed for top‑tier talent.
• Full compliance with Dominican statutory benefits, including 13th‑month pay, paid vacation, public holidays, and social security contributions.
• Career growth with global exposure and opportunities to work with international clients.
• Learning and development support through Emapta Academy.