Manager Process Re-engineering & Lean

About the role

Scotiabank is hiring a Manager Process Re-engineering & Lean (level 7.1) for the Zona Franca Las Americas area in Santo Domingo. The role leads and coaches Lean teams and Lean Six Sigma candidates (Yellow and Green Belts) across the ScotiaGBS business and support units, applying the Lean methodology to improve processes, efficiency and customer focus. The schedule is Monday to Friday 8:30am to 5:30pm, with Saturdays 9:00am to 1:00pm upon request.

Key responsibilities

• Analyze business and support processes, develop and test hypotheses, synthesize findings and quantify opportunities, then design future-state processes
• Develop the tactical implementation plan and support units in implementing changes, including Management Systems and Workforce Management
• Work with the Transitions & Projects Senior Manager on strategies, benefits and costs, and on implementation and training plans
• Lead and coach Lean teams through diagnostic, design and implementation stages of Lean waves and Kaizen projects, covering logistics, planning and scheduling
• Implement the GO Improve program: define the Lean training schedule, train and facilitate Yellow and Green Belt training, and coach candidates on correct use of Lean methodology
• Facilitate training and workshops, work with Development and Communications to build an improvement culture, and ensure compliance with annual objectives and the bank's risk appetite
• Build a high-performance team, manage succession and development planning, and uphold operational, compliance, AML/ATF/sanctions and conduct risk controls

Required profile

• Post-secondary degree in business administration, engineering, process design or similar, with at least 5 years of professional experience (7 or more desirable)
• At least 3 years of hands-on experience leading Lean Six Sigma projects, including business analysis and process improvement
• Certified in Lean Six Sigma Green Belt and/or large demonstrable Lean Six Sigma experience
• Thorough knowledge of the business lines' processes and working knowledge of bank systems or financial institutions
• Bilingual Spanish and English at a high level (B2 minimum, C1 an asset)
• Graduate or professional designation such as MBA, CFA, CA or PMP is an asset

Required skills

• Extensive experience with Lean methodology, systems and tools, and successful small to medium change management initiatives
• Strategic thinking, influence and communication across all levels of the organization
• Excellent written and verbal communication and interpersonal skills