Manager, Country International - Dominican Republic SDQ

About the role

American Airlines is looking for a Manager, Country International for its airport operations in the Dominican Republic (SDQ). The role provides strategic and operational leadership across airport operations, covering safety, security, regulatory compliance, operational excellence and customer service. It leads station leadership teams, contracted service providers and key stakeholders to drive performance, workforce engagement, financial results and operational consistency across multiple locations.

Key responsibilities

• Provide strategic leadership and operational oversight of airport operations, keeping them safe, secure, efficient and customer focused
• Lead station leadership teams in operational, service, safety, security and regulatory objectives while maintaining consistent standards
• Drive workforce planning, talent development, succession planning, training, performance management and team engagement
• Set and monitor performance metrics, identify improvements and implement action plans
• Build relationships with airline partners, service providers, airport authorities, government agencies and other stakeholders
• Oversee vendor management, contract administration and service provider performance
• Ensure compliance with company policies, safety standards, security requirements and regulations
• Manage operational disruptions and escalations, and provide financial oversight including budget management, resource planning and cost control
• Lead operational change initiatives, business transformation and special projects, and represent the airline with airport authorities, government agencies and community stakeholders

Required profile

• Bachelor's degree in Business Administration, Management or a related field
• Proven 5+ years of experience in an international environment
• Experience managing operational performance, regulatory compliance, budgets and service delivery across multiple functions
• Fluent reading, writing and speaking of English
• Preferred: Master's degree; experience leading multi-location operations; experience with government agencies, regulators and vendors; experience leading operational change or continuous improvement programs

Required skills

• Ability to lead and motivate teams
• Strong financial management and budget control skills
• Effective problem-solving and communication skills
• Knowledge of airport regulations and project management capabilities

What we offer

• Travel perks: access to 365 destinations on more than 6,800 daily flights
• Health benefits
• Team Member Assistance Program and discounts on hotels, cars and cruises