Learning, Development & Quality Manager

About the role

We are seeking a Learning, Development & Quality Manager to join our resort team in Amanera, Dominican Republic. The role focuses on designing and delivering learning programmes that enhance service excellence, support colleague growth, and uphold operational quality across the property.

Key responsibilities

• Design, implement and deliver learning and development programmes aligned with operational needs.
• Maintain annual training plans and collaborate with department leaders to ensure effective delivery.
• Assist with quality assurance processes, including audits and performance reviews, to identify training gaps.
• Provide onboarding, coaching and development support for new hires and emerging leaders.
• Deliver core programmes such as orientation, service skills and supervisory development.
• Maintain accurate training records and ensure compliance with mandatory learning requirements.
• Coordinate cross‑training, language training and internship programmes with internal and external partners.
• Support corporate learning initiatives and guide participants through development pathways.
• Manage the learning and development budget, seeking cost‑effective training solutions.
• Assist with recruitment activities and other HR tasks as delegated.

Required profile

• Minimum two years’ experience in learning and development within a luxury service environment.
• Bachelor’s degree in Hospitality, Tourism, Business Administration, Human Resources or a related field.
• Fluent written and verbal English; additional languages are a plus.
• Strong knowledge of modern learning tools, technology and learning management systems.
• Excellent communication, presentation and interpersonal abilities, with a collaborative mindset.

Required skills

• Learning Management Systems (LMS)

What we offer

• Competitive benefits and international career opportunities within a rapidly expanding group.
• Access to a dedicated training platform.
• Discounts on food and beverage outlets and Aman retail.
• Meals provided while on duty.
• Housing allowance.
• Private health insurance.
• Attractive service charge.