Jefe de Teléfonos

About the role

Hyatt Vivid Punta Cana is looking for a passionate leader to head its telephone communications centre. The role ensures every guest call, request or message is handled with professionalism, warmth and efficiency, creating a memorable first impression.

Key responsibilities

• Lead and supervise the hotel telephone operators team.
• Guarantee timely, clear and brand‑aligned responses to all inbound communications.
• Connect guests with the services, experiences and information they need.
• Coordinate with other departments to handle emergency protocols, special requests and urgent matters.
• Maintain accurate records and manage sensitive information responsibly.

Required profile

• Bachelor’s degree in Hotel Business Administration or a related field.
• 2–3 years of experience in a similar role within a high‑category hotel or hotel call centre.
• Advanced proficiency in both English and Spanish with excellent telephone diction.
• Strong attention to detail, organizational skills and the ability to stay calm under pressure.

Required skills

• Operation of telephone switchboards.
• Use of internal communication systems and radios.
• Internal messaging platforms.
• Hotel management software (Opera or a similar PMS).