Inside Regional Account Manager – Renewals

About the role

The Renewals Sales Representative drives renewal business, customer retention, and pipeline growth across the Dominican Republic, focusing on Enterprise accounts, Telecommunications Service Providers (Telcos) and Managed Security Service Providers (MSSPs). You will work closely with customers, partners, distributors and Fortinet field teams to increase recurring revenue and expand Fortinet’s footprint.

Key responsibilities

• Own and drive all renewal opportunities within Enterprise, Telco and MSSP accounts in the assigned territory.
• Develop and maintain strategic relationships with customers, partners, distributors and service providers.
• Identify and generate cross‑sell and upsell opportunities, including FortiSASE, SecOps, Advanced Services, FortiGuard, FortiFlex, Cloud Security, OT Security and hardware refresh programs.
• Collaborate with Account Managers, Systems Engineers, Customer Success and Channel teams to create account growth strategies.
• Maintain accurate forecasting, pipeline management and opportunity tracking in Salesforce.com.
• Participate in business reviews, forecast calls, pipeline inspections and territory planning.
• Analyze customer environments to propose technology refreshes and security modernization initiatives.

Required profile

• Bachelor’s degree in Business Administration, Engineering, IT, Cybersecurity, Telecommunications or related field.
• 10+ years of successful experience in technology sales, cybersecurity, networking or telecommunications.
• 10+ years managing Enterprise, Telco and MSSP accounts with a proven record of meeting or exceeding sales quotas.
• Extensive experience in renewals, account management, customer retention and business development.

Required skills

• FortiSASE
• SecOps
• FortiGuard Services
• FortiFlex
• Cloud Security
• OT Security
• Salesforce.com