Information Technology Specialist

About the role

We are looking for an experienced Information Technology Specialist (Level 2+) to become the escalation point for complex technical issues and to oversee daily IT operations. You will work closely with internal teams to ensure reliable infrastructure, secure access management, and smooth endpoint support.

Key responsibilities

• Provide Tier 2/3 support for hardware, software, network, and system incidents, meeting defined SLAs.
• Administer identity and access solutions such as Active Directory, Entra ID, Okta, or Google Workspace, handling provisioning, policy enforcement, and off‑boarding.
• Monitor, maintain, and troubleshoot local network components (routers, switches, firewalls, VPNs, Wi‑Fi) and cloud platforms (AWS, Azure, M365).
• Deploy, configure, and manage Windows and macOS endpoints using MDM tools (Intune, Jamf) and enforce endpoint protection.
• Assist with infrastructure upgrades, system migrations, and security audits while maintaining clear documentation and knowledge‑base articles.

Required profile

• 4–5 years of hands‑on IT support, systems administration, or desktop engineering experience.
• Strong problem‑solving abilities, excellent written and verbal communication, and the capacity to manage multiple priorities independently.
• Relevant certifications such as CompTIA Network+, Security+, Microsoft Enterprise Admin Associate, or CCNA are a plus.

Required skills

• Windows and macOS enterprise environments
• Active Directory, Entra ID, Okta, Google Workspace
• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPNs
• MDM tools: Intune, Jamf
• Ticketing systems: Jira, ServiceNow, Freshservice
• Scripting/automation: PowerShell, Bash, Python
• Cloud platforms: AWS, Azure, Microsoft 365
• Endpoint protection and antivirus solutions