Gerente Senior de Recepción

About the role

Join the pre‑opening team of Zoëtry Marina Cap Cana, a luxury boutique resort in the Dominican Republic, as the Senior Reception Manager. You will lead the front‑of‑house experience, ensuring every guest receives personalized, intuitive service from arrival through departure.

Key responsibilities

• Lead the planning, organization and daily operation of Reception, Concierge, Bell Service and Guest Services.
• Implement pre‑opening procedures, operational standards and training programs.
• Recruit, develop and manage a high‑performance luxury hospitality team.
• Oversee the full guest journey, guaranteeing high satisfaction and loyalty.
• Handle VIP guest interactions, resolve incidents and drive service recovery.
• Monitor operational KPIs, productivity, online reputation and guest satisfaction scores.
• Coordinate closely with Housekeeping, Butler Service, Engineering, Food & Beverage and other departments to deliver a seamless experience.

Required profile

• Minimum 5 years in a leadership role within Front Office of luxury hotels or resorts.
• Experience with pre‑opening projects is a plus.
• Strong knowledge of luxury hospitality standards and VIP service.
• Advanced English; additional language is a plus.

Required skills

• Proficiency with Property Management Systems, preferably Opera or similar.