Client Success Manager

About the role

The Client Success Manager is responsible for ensuring the end‑to‑end success of a portfolio of clients using the Origami platform. Acting as a strategic partner and trusted advisor, you will drive adoption, satisfaction, retention, and growth by aligning platform capabilities with client business objectives.

Key responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships across operational, managerial, and executive levels.
• Understand client business objectives and success criteria to align Origami solutions accordingly.
• Develop and maintain client success plans that define goals, milestones, and measurable outcomes.
• Track usage, engagement, and value metrics to assess client health and progress.
• Lead business reviews (QBRs/SBRs) to communicate realized value and identify future opportunities.
• Own the client experience across onboarding, stabilization, adoption, and renewal readiness.
• Support renewal and expansion by ensuring clients recognize the value of their investment.
• Proactively monitor health indicators to identify risks early and manage escalations.
• Coordinate cross‑functional teams (Support, Technical Account Management, Product, Training, Professional Services, Account Management) to deliver client outcomes.

Required profile

• Excellent relationship‑building skills with stakeholders at all organizational levels.
• Ability to translate client business goals into platform adoption strategies.
• Proactive communication style with a focus on issue resolution.
• Strategic thinking to develop and execute success plans.
• Data‑driven mindset for monitoring client health and outcomes.
• Strong collaboration skills to orchestrate internal resources.

Required skills