Billing & Collections Specialist

About the role

A Billing & Collections Specialist is sought to join one of the employer's U.S. clients. The role covers the full billing cycle, from invoice creation and validation through payment collection and account reconciliation. It suits someone with strong accounts receivable experience, a solid understanding of billing processes and a track record of managing collections while keeping positive customer relationships.

Key responsibilities

• Manage the complete billing cycle, including invoice generation, review, submission and follow-up
• Ensure invoices are accurate, timely and aligned with contractual agreements
• Monitor accounts receivable balances and follow up on outstanding invoices
• Carry out collection activities through various communication channels with customers
• Investigate and resolve billing discrepancies, payment disputes and customer inquiries
• Apply and reconcile customer payments accurately in the accounting system
• Review aging reports and prioritize collection efforts to reduce overdue balances
• Maintain accurate customer account records and documentation
• Collaborate with internal departments to ensure billing accuracy and timely issue resolution
• Prepare and distribute account statements and collection reports
• Assist with month-end close activities related to accounts receivable and billing
• Recommend process improvements to improve billing efficiency and cash collections

Required profile

• 4+ years of experience in Accounts Receivable, Billing or Collections roles
• Proven experience managing full-cycle billing processes
• Strong understanding of accounts receivable and collection best practices
• Experience reconciling customer accounts and resolving billing discrepancies
• Ability to communicate professionally with customers about payment matters
• Advanced written and spoken English

Required skills

• Proficiency with ERP and accounting systems such as Sage Intacct, NetSuite, Microsoft Dynamics, QuickBooks, SAP or Oracle
• Analytical, organizational and problem-solving skills
• Attention to detail and ability to manage multiple priorities

What we offer

• Work for a U.S. company
• Additional benefits under Dominican law (13th salary, PTO, etc.)
• Complementary health insurance