Asistente de Facturación y Despacho

About the role

We are looking for a proactive Assistant Billing and Dispatch to manage invoicing, coordinate shipments, and ensure excellent post‑service client follow‑up. You will act as the link between sales, warehouse, and customers, guaranteeing accurate billing and timely deliveries.

Key responsibilities

• Issue sales, installation and service invoices, verifying alignment with work performed, materials used and recorded payments.
• Confirm payments, keep pending cases visible and escalate any discrepancies or corrective invoices.
• Coordinate product dispatches with the warehouse, managing quantities, documentation, delivery dates and confirmations.
• Contact clients within 24‑48 hours after service to record a short satisfaction survey and promptly address any dissatisfaction.
• Request neutral Google reviews from satisfied customers.
• Log identified client needs such as maintenance, filter replacement, CO detectors or other accessories.
• Maintain up‑to‑date client records in ServiceM8/CRM, ensuring traceability from ticket to payment.
• Prepare a weekly report on pending invoices, dispatches, contacts made, incidents and opportunities.
• Conduct a follow‑up call seven days after service completion.

Required profile

• University student in Industrial Engineering, Business Administration, Accounting or related fields.
• Minimum 1 year experience in billing, customer service or similar roles.
• Familiarity with accounting invoicing systems, RNC, NCF and basic accounting records.
• Proficiency with Microsoft Office, especially basic Excel functions.
• Ability to relocate to the Sirena Churchill area and start immediately.

Required skills

• Accounting invoicing software
• Microsoft Office suite
• Basic Excel
• ServiceM8 CRM

What we offer

• Statutory legal benefits
• Immediate start date