Product Operations Associate

About the role

The Travel Product Operations Associate acts as a critical link between suppliers, connectivity providers, the reservations department, and UJV’s information management systems. The role ensures that hotel specifics and other travel services are accurately entered into the UJV database, making them ready for sale to agents and consumers.

Key responsibilities

• Serve as the primary contact for onboarding, verification, entry, and management of supplier details, including hotel markup, travel advisor commissions, room data, and fees.
• Ensure accurate and timely entry of product information into the database.
• Collaborate with sales agents to answer inquiries and resolve booking discrepancies.
• Manage content updates such as general information, itinerary descriptions, and terms & conditions.
• Work closely with suppliers and internal teams to troubleshoot operational issues, including system errors and incorrect bookings.
• Conduct quality‑assurance checks to verify data accuracy and propose solutions for discrepancies.
• Lead special projects aimed at improving processes and operational efficiency.
• Perform additional tasks assigned by the manager or their designees.

Required profile

• 1–2 years of experience in hotel product setup, travel agency operations, or inventory management.
• Degree in Tourism, Business, or a technical field is a plus.
• High level of independence, strong multitasking abilities, and exceptional attention to detail (aiming for 100% data accuracy).
• Professional proficiency in English.

Required skills

• Experience interpreting and troubleshooting XML data feeds or API connectivity issues.
• Advanced Excel skills (pivot tables, VLOOKUP).
• Proficiency with Google Workspace.
• Familiarity with GDS platforms such as Amadeus or Sabre.
• Knowledge of CRS/CMS tools.