Contact Center Representative
Mapfre · Saint-Domingue
Descripcion del puesto
About the role
We are looking for a Contact Center Representative to provide telephone support to our clients and affiliates. The role involves handling inbound calls, answering inquiries, and delivering high‑quality service in a fast‑paced environment.
Key responsibilities
- Answer incoming calls from customers and affiliates.
- Provide information, resolve issues, and guide callers through our platform.
- Document interactions accurately in the system.
- Maintain a professional and courteous tone at all times.
- Collaborate with other departments to ensure seamless service delivery.
Required profile
- Currently enrolled in a university program.
- At least one year of experience in customer service or administrative roles.
- Availability to work from 10:00 AM to 7:00 PM, including weekends.
- Strong communication skills and a service‑oriented mindset.
Required skills
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
What we offer
- Competitive compensation and performance bonuses.
- Training and development opportunities.
- Flexible scheduling to accommodate studies.
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Publicado hace 1 mes
Expira en 3 semanas
44 vistas · 0 interested
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Mapfre
Saint-Domingue