Assistant Manager - Customer Interaction Suite

About the role

Tata Communications is seeking an Assistant Manager to lead customer interaction projects on its CPaaS platform. You will act as the bridge between customers, internal engineering teams and external partners to ensure successful deployment and implementation.

Key responsibilities

• Engage with customers and internal stakeholders to define project scope, objectives, risks and product requirements.
• Collaborate with team engineers, telco operators, platform and solution engineers to design deployment plans.
• Drive and manage end‑to‑end project management processes for enterprise customers on the CPaaS platform.
• Coordinate cross‑organizational activities involving partners, third‑party vendors and Tata Communications staff.
• Create and maintain delivery project plans, report status to all stakeholders and conduct regular reviews.
• Own issue resolution with partners, vendors or operators, ensuring high customer satisfaction.
• Maintain strong relationships with engineering, operations and product teams to guarantee successful implementations.

Required profile

• Minimum 5 years of project management experience, preferably in software development or telecom environments.
• Bachelor’s degree in Computer Science or related field; MSc, MBA or PMP/Agile certifications are a plus.
• Proven ability to manage large or complex software projects and lead diverse teams.
• Excellent written and spoken English with strong documentation skills.
• Experience in CPaaS, SaaS, PaaS or IaaS environments is highly desirable.

Required skills

• RESTful APIs
• Cloud and hybrid‑cloud architecture
• Amazon Web Services (AWS)
• Microsoft Azure
• Messaging and social media technologies (SMS, WhatsApp, WeChat)
• Telecom protocols (VoIP, SIP, SS7, SMSC, SMPP)
• JIRA, Confluence, MS Project, MS Office, Smartsheet, G‑Suite