Sales Expert Representative - Contact Center BPO

About the role

This contact center position assists travelers in selecting and purchasing vacation packages with premium experiences, high-value accommodations and personalized upgrades. Representatives guide guests through the full vacation journey, explain the benefits of each package and introduce exclusive membership options, turning interest into package purchases and long-term membership opportunities.

Key responsibilities

• Engage potential customers by inbound call to promote vacation packages and exclusive travel experiences.
• Guide guests through package options so they understand the benefits and features of accommodations and upgrades.
• Convert inquiries into sales and assist with booking and scheduling.
• Maintain knowledge of destinations, pricing and membership benefits, and upsell premium experiences such as room upgrades, extended stays or extra perks.
• Build rapport with guests and handle objections professionally.
• Document customer interactions, bookings and sales accurately.
• Collaborate with internal teams, including customer care, to optimise sales strategies.
• Meet and exceed sales targets.

Required profile

• High school diploma or equivalent (preferred).
• Sales experience of at least 1 year.
• English at B2 level.

Required skills

• Basic computer skills.