Sales and Retention Specialist (Remote)

About the role

A North American technology-enabled sales and customer experience company is hiring a Sales and Retention Specialist through its partner Emapta. The role turns at-risk subscriber relationships into renewals, win-backs and recurring revenue, strengthening customer lifetime value. It is a day-shift, weekend-off position with a work-from-home setup.

Key responsibilities

• Make high-volume outbound calls to existing and former digital subscribers, including those near renewal, in a grace period, at risk of cancellation, past due or previously cancelled.
• Build rapport quickly, probe and discover the reasons for non-renewal or non-payment, and present retention, renewal and win-back offers in the right sequence.
• Overcome objections on price, value, payment and cancellation, then close sales and complete renewal and payment transactions accurately.
• Keep a retention focus beyond resolving immediate payment issues.
• Communicate naturally and conversationally, listen actively, identify customer needs and objections, and personalize each conversation.
• Follow defined call flows, offers, processes and business rules, and document customer interactions and outcomes carefully.

Required profile

• Hunter mindset: confident initiating conversations, handling rejection and closing sales.
• 1-3 years of experience in outbound sales, telesales, retention or renewal sales, subscription sales, win-back campaigns, B2C sales, door-to-door or field sales, high-volume call center sales, collections with a strong sales component, or customer service with significant upselling and cross-selling.
• Experience in demanding outbound sales environments such as telesales, direct sales, field sales or door-to-door sales.

Required skills

• Strong outbound sales skills and ability to overcome objections and ask for the sale.
• Quick rapport-building, active listening, discovery questioning and clear communication of product value.
• Comfort in a commission-driven, KPI-focused environment and ability to follow call flows and business rules.
• Coachability and willingness to act on feedback from call monitoring and calibration.

What we offer

• Competitive salary and full compliance with Dominican statutory benefits, including 13th-month pay, paid annual vacation and public holidays, and social security covering health insurance, pension (AFP) and occupational risk insurance.
• Sick leave and disability coverage through Social Security.
• Career growth with global exposure, international client contact and learning and development support through Emapta Academy.