IT Support Specialist

About the role

The IT Support Specialist provides first‑line response to end‑user incidents and operational requests, ensuring rapid restoration of productivity after technology failures. The role works across regional offices and collaborates with global support teams to deliver consistent, high‑quality service.

Key responsibilities

• Accept travel requests and provide on‑site configuration and support at satellite or regional offices.
• Assist the Regional Technology Director and local IT Manager in educating users about desktop policies and enforcing them.
• Maintain relationships with firm‑wide functional teams (server, storage, email, security).
• Visit clients to assess software and hardware needs and recommend solutions that meet firm standards.
• Help maintain a reserve inventory of desktops and laptops for new hires or temporary replacements.
• Tri­age service‑desk incident queues, prioritize tickets, and ensure critical incidents are addressed promptly.
• Create Microsoft Excel and Power BI reports and dashboards.
• Manage Microsoft SharePoint sites and provide application support.
• Deliver meeting‑room and event‑based A/V support.
• Perform Active Directory user and computer group management.
• Administer imaging, deployment, and MAC support processes.
• Develop process automation and assist with server virtualization and administration tasks.

Required profile

• 3–5 years of IT support experience in large, dynamic environments.
• Advanced knowledge of Microsoft O365 services and hardware (PC, laptop, printer, server).
• Strong sense of ownership, excellent customer service, and ability to minimise user downtime.
• Proven problem‑solving skills and ability to work with minimal supervision.

Required skills

• Microsoft O365
• Power BI
• Microsoft Excel
• Microsoft SharePoint
• Active Directory
• Hardware troubleshooting (PC, laptop, printer, server)
• Imaging and deployment tools
• MAC administration
• Server virtualization
• A/V support
• Process automation
• Service‑desk incident triage