IT Specialist (Level 2+)

About the role

We are seeking an experienced IT Specialist (Level 2+) with 4–5 years of hands‑on technical support and infrastructure management experience. In this role you will act as the escalation point for complex technical issues, oversee day‑to‑day IT operations, and assist with system administration, network management, and security protocols.

Key responsibilities

• Serve as Tier 2/3 escalation for hardware, software, network, and system issues, resolving tickets within defined SLAs.
• Manage identity and access solutions such as Active Directory, Entra ID, Okta, or Google Workspace, including provisioning and off‑boarding.
• Monitor, maintain, and troubleshoot local network infrastructure (routers, switches, firewalls, VPNs, Wi‑Fi) and cloud systems (AWS, Azure, or M365).
• Deploy, configure, and maintain Windows and macOS endpoints using MDM tools like Intune or Jamf, and enforce endpoint protection.
• Assist with infrastructure upgrades, system migrations, security audits, and maintain internal documentation and knowledge‑base articles.

Required profile

• 4–5 years of experience in IT support, systems administration, or desktop engineering.
• Excellent problem‑solving abilities, strong written and verbal communication, and the capacity to manage multiple priorities independently.

Required skills

• Strong proficiency with Windows and macOS enterprise environments.
• Deep understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience with identity platforms (Active Directory, Entra ID, Okta, Google Workspace) and Microsoft 365.
• Hands‑on use of MDM tools (Intune, Jamf) and ticketing systems (Jira, ServiceNow, Freshservice).
• Familiarity with scripting languages such as PowerShell, Bash, or Python for automation.
• Knowledge of IT compliance frameworks (SOC 2, GDPR, HIPAA) and cybersecurity best practices.
• Relevant certifications (CompTIA Network+, Security+, Microsoft Certified: Enterprise Admin Associate, CCNA) are a plus.